PRIVACY POLICY

1. Who We Are & What This Covers

Hall of War is a gaming arena located at 3rd Floor, Barua Square, Sevoke Road, Siliguri, West Bengal, India 734010. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our venue, use our website (hallofwar.com), or use the Hall of War mobile app on iOS or Android. By using any of these services, you agree to the practices described here.

2. Information We Collect

Depending on how you use our services, we collect:

• Account information — your mobile phone number (used to sign in with a one-time code), email address, display name, and an optional profile photo you choose to upload.
• Game card & wallet activity — your Hall of War game card number, card balance, recharge and spend history, session bookings, food orders, and loyalty points. Wallet top-ups happen at the venue counter; the app displays your balance and history.
• Community content — posts, comments, likes, and reports you submit to the Hall of War community feed, along with your display name and profile photo shown beside them.
• Tournament & leaderboard data — registrations, match results, rankings, and hours played.
• Device & usage data — a push-notification token (if you enable notifications), device type, app version, and basic diagnostic information used to keep the app working reliably.

3. Face ID, Touch ID & Your App PIN

The mobile app can be locked with a PIN and unlocked with Face ID or Touch ID. Biometric authentication is performed entirely on your device by iOS or Android — your fingerprint or face data never leaves your device, and we never see, receive, or store it. Your app PIN is stored securely in your device's keychain, not on our servers.

4. Photos

The app only accesses photos you explicitly choose — for example, when you pick a profile picture or attach an image to a community post. We do not scan or access your photo library in the background.

5. How We Use Your Information

• To create and operate your account, and sign you in securely with a one-time code.
• To show your game card balance, recharge history, bookings, food orders, and loyalty points.
• To run tournaments, leaderboards, and the community feed.
• To send you service notifications (such as booking or tournament updates) if you opt in, and promotional offers only with your consent.
• To keep the community safe — reviewing reported content and enforcing our Terms of Use.
• To meet legal, accounting, and security obligations.

6. Payments

The Hall of War app does not process online payments. Game card top-ups are made in person at the venue counter. We do not collect or store your debit card, credit card, or banking details in the app or on the website.

7. Where Your Data Is Stored

Your account, community, and app data are stored with Google Firebase (authentication, database, storage, and push notifications). Game card balances and transactions are managed by Semnox Parafait, the point-of-sale system used at our venue. These providers process data on our behalf under their own security and data-protection commitments, and data may be processed on servers located outside India.

8. Community Content & Moderation

Anything you post to the community feed is visible to other Hall of War users. We maintain a zero-tolerance policy for objectionable content and abusive behaviour. You can report any post or comment and block any user directly in the app. We aim to review reports within 24 hours and will remove content and restrict accounts that violate our Terms of Use.

9. Sharing of Information

We do not sell your personal information. We share data only with the service providers named above (to run the service), with tournament organizers when you register for an event, and with authorities when required by law.

10. Data Retention

We keep personal data only as long as needed to provide the services or as required by law. Booking and transaction records may be retained for accounting and audit purposes even after your account is closed, as permitted by applicable law.

11. Your Rights & Deleting Your Account

You can access and update your profile in the app at any time, and you may request a copy or correction of your data by contacting us. You can delete your account directly in the app — go to Profile → Settings → Delete Account. This removes your login and personal profile. Some transaction records may be retained where the law requires it. You can also email us to request deletion and we will action it.

12. Children

Our app and online services are not directed at children under 13, and we do not knowingly collect personal information from them. If you are under 18, please use our services with the consent of a parent or guardian. Visitors under 16 must be accompanied by a parent or guardian at the venue.

13. Security

Data is encrypted in transit, and our providers encrypt stored data at rest. Access to personal data is restricted to authorized personnel. No system is perfectly secure, so please keep your sign-in code and app PIN private.

14. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes take effect constitutes acceptance of the revised policy.